Proserv rolls out two new facilities to boost global service operations

Proserv facility in Cumbernauld, Scotland

CENTRES of Excellence in Abu Dhabi and Cumbernauld will enhance firm’s life-of-field support capabilities.

Leading controls technology provider Proserv Controls has formally unveiled two new cutting-edge facilities in Mussafah, Abu Dhabi, and Cumbernauld, near Glasgow, Scotland as it seeks to drive forwards its expanding service support business.

Despite the on-going global challenge of the Covid-19 pandemic, the Aberdeen based firm has proactively pursued the establishment of the new sites in recent months as it continues to win significant orders amid the general slowdown.

Michael Purkiss, Proserv’s Vice President, Services stated, “Both Service Centres of Excellence in Abu Dhabi and Cumbernauld offer dedicated, larger spaces to support our clients’ needs. We made our commitment to these facilities before the pandemic arrived, and our team has skilfully harnessed their dynamic designs to make them safe and entirely fit for purpose within the current requirement for socially distanced work environments, with reduced physical contact.

“Both locations provide dedicated factory acceptance testing (FAT) studios, which currently also have the flexibility to carry these out remotely for our customers, via live video conferencing links. Similarly, once life returns to normal, these new sites will then transition very smoothly back to their original plans. But, moreover, they give us the necessary scale and size to ramp up our expanding activities and enhance our efficiencies even further.”

Proserv Controls’ new facility in Abu Dhabi is an upgrade on its previous base in the city, boasting a dedicated service workshop of more than 1,000 square metres, 400 square metres of office space and encompassing a total footprint of almost 3,000 square metres.

The Mussafah site delivers a wide range of Proserv’s service and production capabilities including the build, repair and upgrade of all brands of hydraulic control systems, pressure testing facilities, as well as the provision of the firm’s bespoke AEGIS maintenance optimisation solution and remote asset monitoring.

Angus Rodger, the firm’s Abu Dhabi General Manager (GM), commented:

“This investment in a new site in Abu Dhabi strengthens our ability to support the operation and maintenance of a broad spectrum of Proserv legacy brand equipment that is located in the Middle East, as well as supply newly designed hydraulic and electrical control systems.

“Our improved Centre of Excellence will further allow us to continue to deliver rapid, locally based expertise to our valued customers, who include some of the region’s biggest operators.”

Meanwhile, Proserv’s new site in Cumbernauld, Scotland represents the firm’s Service Centre of Excellence for Measurement and replaces its location in Coatbridge. The facility offers almost 800 square metres of space, including a testing laboratory, workshop and office provision. The base will serve as the team’s global headquarters (HQ) for its growing measurement and metering activities, with a capability to supply independent system design, build and installation.

The centre houses Proserv’s in-house technical and design teams with their expertise in system modification and upgrade.

James Holt, Proserv’s Cumbernauld GM, remarked, “Our team has 30 years’ experience specialising in developing fiscal and custody transfer metering systems. Our newly opened space gives us the extra capacity to improve our workflows and deliver the high-quality products we are known for.

“Our facility is also currently set up to deal effectively with the present health situation, and we have allocated dedicated offices for any visiting customers to reduce physical contact and retain social distancing.”

Although Proserv’s measurement and metering offering will retain its HQ at Cumbernauld, it will also consolidate its presence further at the firm’s Abu Dhabi facility, with the new space enabling it to support its increasing Middle East and North Africa activities from the regional hub.

The team is delivering contracts in Libya and carries out work on the Arabian Peninsula.

Michael Purkiss added, “Our life-of-field service support business has gone from strength to strength and that has taken time and effort as we have built up relationships with some of the biggest players in the industry.

“These new facilities demonstrate that even during a global pandemic, we are growing and moving forwards. Strategically, there are strong synergies between these sites that will ultimately assist in expanding our footprint through enhanced capacity and scale.”

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