Firstsource Solutions Limited, a leading global provider of specialist domain-led Business Process Services (BPS) and part of the RP-Sanjiv Goenka Group, has announced it has signed an agreement to acquire Pastdue Credit Solutions — a prominent, UK-headquartered debt collection firm. Pastdue serves many of the UK’s market-leading institutions, including banks, utility providers, telecommunications companies, and government departments. The acquisition is subject to approval by the Financial Conduct Authority (FCA).
Dr Sanjiv Goenka, Chairman of the RP-Sanjiv Goenka Group and Firstsource, commented:
“We are enthusiastic about the opportunities this acquisition presents. Pastdue Credit Solutions’ strong expertise in both first- and third-party collections, particularly across utilities, financial services, and the public sector, enhances our capabilities in this critical and growing area. Equally important, this step reinforces our longstanding commitment to employment in the UK. We continue to believe that investing in local talent and infrastructure is essential for building a sustainable, long-term business.
“This acquisition is aligned with our broader strategy to develop a differentiated collections business, characterised by deep industry expertise and strong local delivery across the UK. We are confident in the cultural and operational compatibility between the two companies and are excited to welcome the Pastdue team on board as we scale this platform together—guided by resilience, relevance, and responsibility.”
The acquisition comes at a pivotal moment for the UK collections sector. With rising levels of consumer debt, increasing reliance on private firms for public sector collections, and more than £1.9 billion in addressable market opportunity, the demand for responsible, tech-enabled solutions has never been more pressing. By combining its digital-first, AI-powered technologies with local expertise, Firstsource is well placed to grow its presence – delivering added value to clients, supporting national priorities, and expanding sustainably within a market set for long-term growth.
Phil Grant, Chairman of Pastdue Credit Solutions, stated:
“We are proud to become part of the Firstsource family. This partnership unlocks a new and exciting chapter for our colleagues, our valued clients, and our future. With Firstsource’s global scale, deep domain knowledge, and strong culture of innovation – together with its trusted credentials in debt collection – this move positions us to scale our impact, expand our services, and seize new opportunities.”
Firstsource has consistently demonstrated a commitment to the UK and its workforce. The company was recently ranked third in the India Meets Britain Tracker 2025 report by Grant Thornton, recognising it as one of the top Indian employers in the UK.
Completion of the acquisition remains subject to FCA approval.
