A Dundee-based gas supply business born from one entrepreneur’s determination to preserve trusted customer relationships is celebrating six-figure turnover and setting its sights on further expansion.
Dunndee Gas, founded by owner and director William Dunn, was established after he identified an opportunity to continue serving customers across Dundee and the surrounding areas following the closure of his previous employer.
Having built strong relationships with both residential and commercial customers during his time in the industry, William turned to Business Gateway to explore the viability of launching his own venture. His experience spanned deliveries, operations and office management, alongside well-established connections with key suppliers.
William said: “I started in 2018 as a part-time driver for another gas company, delivering to residents and businesses in Dundee and the surrounding areas. Over time, I moved into a full-time role, gained my ADR licence and took on larger loads.
“I got to know all the customers personally and built strong relationships with them, as well as with staff at Calor and BOC. As the previous business moved towards closure, conversations began with Calor about the possibility of me becoming a distributor myself.
“What started as a discussion to help soon became the beginning of Dunndee Gas.”
With support from Business Gateway’s Early Stage Growth (New Business Plus) service, William received tailored advice across key areas including business planning, VAT registration, HR and digital support.
This support proved instrumental in laying the foundations for growth, enabling Dunndee Gas to secure a 2.78-acre site. From this base, the company now supplies Calor cylinders for a wide range of domestic and commercial needs, with on-site customer parking designed to make collections straightforward and accessible.
Since launching, the business has grown to employ four members of staff, including an experienced driver who previously worked alongside William. This continuity has helped maintain the reliable and personable service customers had come to expect.
Now achieving six-figure turnover, Dunndee Gas is firmly on track to meet the ambitions set out at the outset of its journey.
William added: “The support from Business Gateway has been invaluable in helping turn my idea into a sustainable and growing business. From planning and registration through to HR and digital advice, it has given me the confidence and structure to grow the right way.
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“Our main priority is to provide excellent customer service and we’re focused on building our marketing activity and growing further, with plans to bring in more drivers as demand continues to increase.”
William continues to work with Business Gateway’s digital support team to strengthen the company’s marketing strategy and support its next phase of development.
Business Gateway adviser Stuart Milne said: “William’s journey is a fantastic example of how sector experience, strong customer relationships and the right support can come together to create a thriving local business. Dunndee Gas has built impressive momentum in a short space of time, and we’re delighted to continue supporting its future growth plans.”
